Graphika delivers network analysis products and services for companies across the globe. We create large-scale, in-depth maps of social landscapes and the conversations that take place in those landscapes. We help clients translate data into insights using our cutting-edge mapping technology and deep subject matter expertise from around the world.
Our new Client Services Manager will serve as a customer champion and trusted liaison throughout the life-cycle of the post-sales relationship, ensuring that our customers receive exemplary service and are well-educated on Graphika products and services.
The Client Success Manager will report to the Senior Manager of Client Services and is based in our midtown NYC office.
Responsibilities and Duties
Client Relationship Management
Client Services Team Support
Qualifications and Skills
For this role we are seeking a service-focused professional with a minimum of four years of experience in a client-facing role, preferably in SaaS and/or startups or at an agency. The role requires competency in the following areas:
All Graphikans must demonstrate competency in the following areas:
While not required for this role, it’s always nice if candidates have one or more of the following:
Graphika’s work sits at the intersection of data, social science, and technology. The team is a unique group of experts, analysts, scientists, developers, and managers all working together to solve real-time challenges for our broad range of clients around the world. Joining Graphika means bringing your full intellectual capacity to work every day, regardless of your department or position.
While the environment is demanding, the work is rewarding and the team strives for a culture of inclusion and collaboration. The work we do requires the highest levels of discretion and commitment to quality and accuracy, so with that comes a team of true professionals working together toward a shared vision of client success.
Employee Benefits and Perks
Graphika offers a highly competitive, comprehensive benefits package for all full time employees, including but not limited to: